FC Cleaning LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, Facebook page, lead forms, phone calls, text messages, and other communication channels.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.
1. Who We Are
This website and related advertising campaigns are operated by FC Cleaning LLC.
We provide residential and commercial cleaning services in select service areas in and around the Denver metro area and nearby locations we choose to serve.
If you have questions about this Privacy Policy or how your information is used, you may contact us through the contact methods listed on our website.
2. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Fill out a contact form on our website
- Submit a Facebook or Instagram lead form
- Request a quote
- Call, text, or message us
- Schedule or inquire about cleaning services
- Communicate with us through social media or other platforms
The information we may collect includes:
- Full name
- Phone number
- Email address
- Property address or ZIP code
- Service location
- Type of cleaning requested
- Property details, such as bedrooms, bathrooms, or square footage
- Preferred appointment dates
- Any additional information you choose to provide
We may also collect limited technical information automatically through our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the site
- Referral source
This information helps us improve our website, services, and advertising performance.
3. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and service inquiries
- Contact you by phone, text message, email, or other reasonable methods
- Provide estimates and service information
- Schedule appointments
- Confirm or follow up on your request
- Improve our services, website, and marketing
- Maintain internal records
- Comply with legal obligations
- Detect misuse, fraud, or unauthorized activity
If you submit your information through a lead form, you understand that we may contact you regarding your request for cleaning services.
4. Text Messages, Calls, and Follow-Up Communication
By submitting your contact information through our website, Facebook lead form, Instagram lead form, or other contact methods, you consent to be contacted by FC Cleaning LLC regarding your request, estimate, scheduling, or related service communication.
This may include:
- Phone calls
- SMS or text messages
- Emails
- Follow-up communication related to your inquiry
Message and data rates may apply depending on your mobile carrier. You can request that we stop text or marketing communication at any time by replying STOP to a text message or by contacting us directly.
Please note that even if you opt out of marketing messages, we may still contact you regarding active appointments, service requests, or important transactional matters.
5. Lead Forms and Advertising Platforms
We may collect information through lead generation forms on platforms such as Facebook and Instagram.
When you submit a form through those platforms, the information you provide may first be collected by the platform and then shared with us according to your submission and that platform’s privacy practices.
We use that information only for legitimate business purposes, including:
- Reviewing your request
- Contacting you with a quote
- Confirming service details
- Following up regarding your interest in our services
We do not sell the personal information you submit through lead forms.
6. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share information only when reasonably necessary with:
- Employees, contractors, or service providers working on our behalf
- Scheduling, communication, or customer management platforms
- Website hosting or technical support providers
- Advertising or lead management tools used to operate our business
- Legal authorities when required by law or to protect our rights
Any sharing is limited to what is reasonably necessary for business operations, service delivery, compliance, or protection of our business.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to inquiries
- Provide services
- Maintain business records
- Resolve disputes
- Enforce agreements
- Meet legal, tax, accounting, or regulatory obligations
When information is no longer reasonably necessary, we may delete it, anonymize it, or securely store it only as required by law.
8. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve site performance, understand traffic patterns, and enhance user experience.
These technologies may help us:
- Understand how visitors use our website
- Improve page performance
- Measure general marketing effectiveness
- Maintain website security and functionality
You may be able to control cookies through your browser settings. Disabling cookies may affect certain features or functionality of the site.
9. Third-Party Websites and Services
Our website, ads, or communications may contain links to third-party websites or platforms, including Facebook, Instagram, payment providers, maps, or external tools.
We are not responsible for the privacy practices, policies, or content of those third-party services. We encourage you to review their privacy policies separately.
10. Security
We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, disclosure, misuse, or loss.
However, no website, platform, email transmission, or storage system can be guaranteed to be 100% secure. By using our site or submitting your information, you acknowledge this risk.
11. Your Choices
You may choose not to provide certain personal information, but doing so may limit our ability to respond to your request or provide services.
You may also request that we:
- Update or correct your information
- Stop certain communications
- Delete information when legally permitted
- Clarify how your information is being used
To make such a request, please contact us using the contact information available on our website.
12. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have received personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, website practices, legal requirements, or operational needs.
Any updated version will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how your personal information is used, please contact FC Cleaning LLC through the contact information provided on our website.